Confirmation and receipt for a rental transaction is triggered in Charge Renter by choosing the 'confirm' tab at the end of a transaction and clicking the 'Email Renter Confirmation' button.
If a renter believes they have not received a receipt by email, please check the following:
1. Confirm renter email address is correct
Confirm the email you have in the rental transaction is the correct one for the renter. Sometimes simple things like name typos or switching a domain ending from .org to .com can cause an email to get sent to the wrong place.
2. Remind renter the email doesn't come from venue directly
Renters may not realize the receipt email comes from SpaceFinder and may be looking for something from the venue email address. Each email notification states the name of a venue in the subject line.
3. Did renter check email spam folder?
Some spam filters are very sensitive and may have captured the email notification. Have the renter check their spam folder for any email from the SpaceFinder website; it may have landed there instead of their inbox.