Follow these tips for smooth box office management and selling tickets during the pre-show rush, or even over the phone, will be a breeze.
Train Box Office Staff on "Fake" Events
Designate a practice event and use it repeatedly for box office training purposes. This will help you and your staff get the hang of selling tickets without messing up financial reports for actual productions. And practice will improve your efficiency with "live" ticket sales.
- Create an event and name it "Fake" or "Test".
- Add shows and ticket types to that event so you can simulate sales, but click "Save" so they aren't published. This way you can work with the box office on the event, but your customers won't see it.
What types of actions can one practice using a fake event?
Open a Separate Window for People Records
Make sure you can easily navigate back and forth between the Box Office screen and People records. This allows you to add a quick note to your patron's record for future reference. That's the beauty of a CRM! It also helps you troubleshoot ticket confusion. For example:
A patron shows up at the door and they are not on the door list. Before they bat an eyelash, you search their name or email in your People records, and find out exactly what happened with their purchase.
Verbally Confirm Ticket Orders
Repeat an order back to your patron before finalizing the sale: "That's 2 tickets at $20 for 7:30 tomorrow night, correct?