Note that we will be discontinuing our Artful.ly ticketing and CRM service effective July 31, 2020. Here's more info about this decision and what it entails.
While it's not possible to change the name on a ticket order, you can add an order note through Order Details. These notes are searchable on the door list, so if the customer gives you their name, you'll be able to find the order for the person who is picking up the tickets. This also applies to special instructions, if you're asking a question at checkout.