(Note: This is only possible for nonprofit organizations with the 501(C)(3) Donations kit activated. Service fees are not refunded when a ticket is converted into a donation)
If a fan is unable to make your event, but wants to donate the money from their original ticket order, you can convert the ticket order into a donation.
Go to the order details for the order you'd like to convert.
On the Order Details page, select one or all of the tickets to be converted, click on the asterisks above all of the tickets, and select Convert.
Click on Confirm Convert to complete the conversion.
The conversion will appear in the Action Feed on the patron's record:
Please note that tickets can only be converted until showtime.