Note that we will be discontinuing our Artful.ly ticketing and CRM service effective July 31, 2020. Here's more info about this decision and what it entails.
Communication preferences are primarily a way for you to keep track of how a person prefers to be contacted. This section includes two fields: Do Not Call and Do Not Email. Simply select whichever box on your fan's record to make these changes.
Do Not Call: Checking this box will not do anything. The person's phone number will still be saved on their record but staff will see not to call them.
- Do Not Email: If you have the MailChimp Kit activated, checking this box will unsubscribe the person from any MailChimp lists. If you don't have the MailChimp Kit, nothing will happen. Either way, checking this box will not delete the person's email address.
Once you've selected the person's preferences, click on "Save" to save them to their record.