Passes may be refunded up to two full business days after a pass is purchased. This window gives organizations the opportunity to perform refunds, if they allow them.
After two business days the funds are settled to the organization, and the organization then becomes responsible for issuing refunds via check or other payment process.
Refunding a Pass
- Navigate to Orders and Search All and click on the order you need to refund.
- Check the box for the pass that needs to be refunded and click Refund.
- You'll be taken to a page to confirm that this is the order you want to refund. You have a choice to send an email to the patron confirming the refund. In most cases you'll want to leave the box checked so the patron has a receipt for the return.