When creating a new pass, the producer decides who pays the 5% service charge by selecting one of two options under Who Pays The Fee?
Patron Pays: Here the patron pays the 5% charge as a service fee added at checkout. With this option, the revenue is greater for your organization.
Producer Pays: Here the 5% service fee is deducted from the price of the pass before we send you the money for the sale. With this option the patron sees a nice round amount, but your revenue is lower. Of course, you can also choose this option and increase the price of the pass to cover the fee.
|When Producer Pays Fee||When Patron Pays Fee|
|Patron Pays||$50 flat||
+ 5% service fee
Settlements for pass revenue initiate two days after a pass is purchased.
Refunds can be processed within Artful.ly during the two day period before the funds are settled. Once the settlement is has been deposited into your bank account, any refunds are at your discretion and must be sent outside the Artful.ly system eg. via check.